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Well here we are at the end of January already and I cannot believe that the monthhas flown by so quickly. January for Cambridge Networks has been breat;
- A new team member has joined the technical department
- We have signed up a couple of new clients to our CAP support packages
- We have secured a couple of new server installations
- Our new Kaseya implementation is also going well
So we are also investing more time on creating a dedicated knowledgebase for the technical department. Long term this may be offered to support clients, however we are at the stage of building the foundations for the new Knowledgebase. We are going to be using our purpose built CMS solution created by our sister company Cambridge Networks, called 'TheOnionCMS' We are developing a dedicated module especially for knowledgebases and FAQ systems. This will assist our technicians on a day to day basis, which in turn will reduce the amount of time resolving issues. More importantly it will be a central location for all of the technical department to create usable documents on 'how to's' and easy to follow guides for installations, repairs and so on.
More to come very soon
Thanks for reading
Greg Sewell
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So today was different.... I took my son of 7 with me to a couple of
sites as Kirsty was busy having her hair cut.
Was it an issue.....? I don't think so; however will wait for the
emails/calls from clients on Monday as they find that their flip charts have
been all used up, polo's all eaten and desks rearranged. 7 year olds have
the attention span slightly higher than a bored chicken (BIG GRIN).
Was he good.......more or less yes, polite didn’t break anything
(always a bonus) and generally sat and watched DVD's or drew.
So this allowed me to sort out both clients with their issues. One
was a return of a repaired Dell machine which was riddled with viruses, bots
and Trojans. In this case the client wanted the machine to be configured
for another role, so we installed a new hard disk and installed Windows from
scratch. The old hard disk was installed into a portable USB drive
caddy. Two bird’s one stone....
Next client was that a hard drive in a mirrored pair had dropped out
and needed replacing. This fault had happened a couple of times so we decided
to replace the drive this time. Main reason for the failure is that it
was a Fujitsu Server with an old ATA100 Raid 1 card installed. (Not the
best use of technology, however the installation was already in place so we
could not do much about it).
Also whilst onsite, we discussed with the client any other issues, it
transpired that one machine was slower than all of the rest, which seemed
strange as the machines were near as identical. A quick check in the bios
led me to the issue being the workstation only had 256mb of ram and with a
shared graphics adaptor the machine had less than 200mb to start with and was
struggling with about 40mb fully booted. Not a happy bunny one bit.
Luckily we all carry spare memory with us and I installed a brand new 512Mb
module and the machine was ever so thankful. We updated another machine
onsite which was also low on memory and made note of the other machines that
needed additional ram for a further site visit.
All in all a rewarding day, managed to spend a little time with Connor and
fixed a few more issues for clients.
Thanks for reading
Greg Sewell
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We support most things.... |
No your not dreaming, I have managed to do another post on the Blog!!!!!!
So whats new..... Well we are now getting into the thick of the Kaseya project and things are starting to happen on the new technician front. Carl Chatten will start on Monday 21st of January 2008, which is great news for all. We are also starting to find some time for focusing on our Microsoft certification as well which will also increase our knowledge and experience, well at least to understand Microsoft's way of thinking.
So back to Kaseya; so far this suite of products looks really great, lots to get our teeth into and lots of information we can start to give back to clients, which will be a real bonus. We are planning on getting the system bedded in by end of Jan with a rollout into mid Feb. So with the additonal resource in the workshop I can see we will get the app out there tweaked and useable.
Sorry this one is very short and sweet, however I will ponder over some more content in the next couple of days. Maybe I will tell you about my adventure this weekend where I will be repairing a failed Raid 1 system, or maybe tell you about the fun and games we are having with a broadband provider and a dodgy line issue. can you believe that we have a client with a 700k upload and a 160k download!!!!! not what the doctor ordered.
Thanks for reading
Greg Sewell |
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This Blog thing is not that easy |
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Well so much for adding content to the site on a daily basis via my blog......what can i say......sorry to anyone who is following this.....who am i kidding. Blogs are really only added to companies websites to try to promote themselves to the top of the search engines.
Was this what I was expecting, well in some part yes, however what has become more apparent over the past two weeks since starting and to be honest I have so far failed well and propper. To anyone reading this or any of my blog entries i do mean it when i say sorry, not only for my lack of commitment but also to my grammar and my spelling. To be frank with you, we dont employ a dedicated PR or marketing person to be able to create witty content or useful information we can give to our potential or current clients, we as a company are more focused on keeping our clients systems running and working out ways to improve our services to our client base.
So thats that. Can I say I will be adding more information on a regular basis that will be useful, well maybe, the business is now growing a little more and we can see a faint glimmer of light at the end of the tunnel. why is that I hear you say......
Well great things are a foot this year for us. 1st being our investment into Kaseya to assist us with our management of our clients systems and 2nd we have now found our next technician for our workshop. This new team member will be greatly received as we are now ready in all departments to make a big push to take the company to the next level.
So dare I say watch this space as I try to manage my time as growing the business and trying to write a blog. has this been of any interest, we to some I guess not, however if only one person looking for some IT assistance reads this and can see something in what I have written then maybe it has been worth it, especially as it is from the heart and at 11:00 at night and I am missing Shaun of the Dead.
Now where's that cornetto
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A Blog for Cambridge Networks......
So we now have a Blog and I guess its about time to start commiting to some form of communication with our online readers. I guess I was a little skeptic as to whether a Blog would really add anything to our offering, however I was pleaseantly pleased to find out that several of our clients and potential clients bookmark our site and keep a regular eye on the content. So to all of our clients, new, old and current, thank you for showing an interest in our site.
So what will I be using this Blog for? I hear you all ask... Well I guess the starting point is to let you all know what is happening on a regular basis and to let you know of any changes, improvements, new services etc. So this festive Blog will start with the following information areas:-
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New Service Program
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What's planned for 2008
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New planned partnerships
That's a start, so I will endeavor to update this on a regular basis and more importantly if there are any topics you would likeme to cover please send me a mail to ask.
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