14th February 2008

Happy Valentines Day!!!!!!!
Well We are now officially half way through February. Things to talk about this early into the month include:-

• New Team member now on board and settling in
• Kaseya rollout plans now started
• Documentation of systems continues
• New Microsoft Certification gathers pace
• New Mouse Mats being deployed
  

New Team Member now onboard
We would like to welcome our latest team member; Carl Chatten, who joins the IT helpdesk team to work alongside Andy Lowe, assisting clients with remote support issues as well as working on workshop bulds and additionally providing peer support to the team.  From all at Cambridge Networks we want to welcome Carl on board and look forward to him becoming another valued member of the team.

Kaseya rollout plans now started
We have now finished our initial training with the Kaseya support team and Andy, Carl and Tim are now working on creating the default templates for our support clients.  An action plan has been created and the guys are working towards getting a rollout plan together so we can rollout so a select few clients initially , then rollout to all support clients.  More information on Kaseya next month.  

Documentation of systems continues
Our documentation system continues and we have now moved onto adding more information into the client folders including easy to follog diagrams created in Visio.  This will aid the support team when dealing with clients they have never visited.

New Microsoft Certification gathers pace
Andy, Carl and Tim are now getting into the certification mood and are focusing on a couple of hours revision a week in work hours with supplimental time outside of work also being commited to.  Carry on guys with your studing.

New Mouse Mats being deployed
Out new mouse mats have now arrived and are being deployed to our client base.  If you have not yet received your mousemats, please give us a call. 

If you have a useful tip you would like to share and like to see on our website, please let either Kirsty or Cat know and they will get it added.

Talk to you soon

Greg

12th January 2008

Happy New Year!!!!!!!
Well We are into January already and great things are already happening at HQ.  Things to talk about this early into the month include:-

• New Team member soon to be announced
• Training for Kaseya starts this week
• Documentation of systems ploughs ahead
• New Microsoft Certification on the horizon
• New Mouse Mats have arrived
  
  

New Team Member Soon to be announced
We would like to welcome our latest team member who will be joining us within the next 2 weeks.  At present our new team member has accepted the position, however we are awaiting a few pieces of red tape to be dealt with before announing him fully.

What we can say is that our new member will bring several years of experience of the majority of Microsoft systems with him and this will help all concerned in the IT department.  More to come on our new member in the next 2 weeks.

Training for Kaseya starts this week
Training for our new MSP system starts on Monday with all of the technical department starting early to get a handle on the new system and to see what it can offer to both the technicians as well as our clients.  We have created the special partnership with Kaseya as we see that offering our clients the right level of service is paramount to the survival of any IT support business in todays healthy business market.  We will be releasing more information about what is happening with training and deployment of the new system as and when possible.

Documentation of systems ploughs ahead

With our latest addition to our business being Catherine (Cat to her friends) we have been able to focus our efforts on improving our documentation of client information.  One of Cat's current duties is trawling through all client information held on paper and adding to our extensive range of electronic documentation.  This will assist both our clients as well as team both internally as well as externally whilst onsite.  this information will also be available via our new knowledgebase soon to be released from our Web development department.  Watch our for some more exciting news on this subject very soon.

New Microsoft Certification on the Horizon

New for 2008 Cambridge Networks and their team of technicians are all focusing not only on the new MSP system being implemented, also they are all currently studying hard on updating our Microsoft status to the next level. All technicians are focusing on improving their theoretical knowledge for passing the exams and in turn turn these exams into additonal points towards the next level of certication for Cambridge Networks.  Wish our technicans all well on their studying over the coming months.  Good luck guys and study well.

New Mouse Mats have arrived

  With a new year ahead, we have noted that the current 0870 number will no longer be used, we have invested in new mouse mats with our new 0845 number installed onto it.  We will endeavour to furnish all of our clients with a new mouse mat, however if we have not been to see you please let us know and we will post your mats to you.  A new addition to the mat is the useful tips section on the Cambridge Networks website.  Here we are looking to place useful information that may benefit clients throughout their working day. 

If you have a useful tip you would like to share and like to see on our website, please let either Kirsty or Cat know and they will get it added.

Talk to you soon

Greg

16th December 2007
Well again a big thank you goes out to our client base as well as a very special thank you to our fantastic team, who have all worked exceptionally hard throughout this year to make this another great year for everyone at Cambridge Networks.

We have some exciting news to tell all of our current and new clients in early January, however we will offer a sneak peak to everyone now.  As of December Cambridge Networks have signed a partnership with a company called Kaseya, whom offer a managed service product for the assistance with the proactive management of day to day support calls.  We see this investment of time and capital as one that will allow our team and clients to benefit from additional proactive monitoring as well as additional statistics and reporting as well as a new benefit of proactive repairing of issues before they turn into problems.  We are all looking forward to January when we get to install this onto all of our clients machines.

Have a happy christmas and a fantastic New Year and look forward to working with you in 2008 and assisting you all with additional growth in your businesses.

30th November 2007
What a fantastic month November has been.  Several sucess stories to talk about; 

A new team member joined us in November , Catherine Barnett, (CAT), joins the admin team to assist Kirsty with the day to day administration duties.  Cat will be focusing on helpdesk call logging as well as administration duties within the office.  Already Cat's efforts can be seen by all.  When you next call in , say hi to Cat.

Several new support clients have come onboard to both Cap lite, Cap and Cap Plus.  We are constantly adjusting our support packages so that we can offer our clients the best level of support both reactively as well as proactively.

New disaster recovery solution also being tested;  We are now  starting to test and demonstrate our new disaster recovery solution for our SME clients.  This new service will allow us to take a snapshot image of your servers and recover to another different peice of hardware.  What this means to clients is that by taking this snapshot in time, as well as a recent backup tape , we can rebuild your server environment within a matter of hours (some cases it will be minutes).  by holding an online copy of your server we can have your server prepped and ready to be deployed with little downtime experience.  we will be contacting all of our support clients to let you know about this new service in the new year and to make a fantastic offer for your business.

 More exciting news to come in early December as our next team member joins us to head up our support department.