IT Support Technician

We are currently looking for the right individual to join our team.  Please see below our requirements for the role:-

The role will involve:

• System administration tasks performed on Microsoft-based servers and networks, including maintenance of Active Directory, Email systems and databases 
• Troubleshooting clients hardware, hardware and networking issues
• Liaising with customers and 3rd party suppliers and partners
  
• Providing 1st, 2nd and 3rd line technical support to clients using Windows-based workstations and servers, provided either over the phone, email, remotely or on-site
• Systems administration of on-line services and hosted servers (Windows and Linux-based)
• Design, planning and rollout management of new or changes to existing IT infrastructure and networking systems
  
• Design and implementation of new IT management processes
  
• Improvements to existing processes for use on both internal and client systems
• Working with business development team on proposals and client development
• Training and mentoring of junior staff members

Attributes of Potential Applicants:

• Able to use own initiative
• Time management skills (prioritise and manage own time)

• Ability to learn quickly
  
• Manage environments when under pressure
• Able to work on your own or in a team
• Excellent communication skills
• Courteous and client focused
• Ability to liaise effectively with clients, team and parthers
• Commercial awareness

We are currently working with new and existing clients on projects involving Windows 2008 Server, Sharepoint 2007, Double Take, Cisco Routers, Citrix, Thin client systems, so if you are able to support these and many other systems please call our office and ask for Kirsty on 0845 634 9174

Benefits and Salary: