Cambridge Networks offer 4 levels of flexible support to their clients:-

PAYG:         Pay as you go support for those clients around cambridge that want support as and when, without the need for a contract and who do not need a defined response time.

This typical client would have a low risk computing environment that does not require a support contract.

CAP Lite:     Computer Assurance Program Lite offers a guaranteed telephone/remote support package for your workstations, with additional charges for onsite support.  No proactive monitoring, health checks or reporting offered on this package.  Ideal for remote workers within a business where a CAP or CAP Plus package exists.

The typical client would require a level of support, however does not need a fast response and will pay for onsite support on a pay as you go basis.  Please note that CAP Lite is usually used in conjuction with both CAP and CAP Plus packages.  Discounted rates are offered to clients with more than 5 machines on our CAP Lite package.

CAP:             Computer Assurance Program Offers a guaranteed support package as with CAP Lite, however offers a 4 hour response time for servers and workstations for remote and telephone support, monitoring and healt checks are also offered on an monthly basis as well as a reporting service.  Onsite support is charged as a seperate fee, however discounted over the CAP Lite option.

CAP is an ideal starter package for any 5+ user business where the business owner is having to perform some or all of the IT Duties.  CAP gives time back to the client so they can focus on building and running their business.

 CAP Plus:      Computer Assurance Program pluse Offers a guaranteed support package as with CAP, however offers the on site function all included on a monthly tarrif.

CAP Plus is ideal for the growing business owner who wants total peace of mind for their IT investment.  Consider implementing CAP Plus on your servers with the CAP package on the critical worktstations.  One call and you have access to one of our technicians to assist in the resolution of the issue.

 Benefits of the packages

• Fixed monthly investment
• 30 day contract (no tie in for an annual contract)
• Monthly health checks
• Fast and effective support technicians allways available