News Item

Clients get more proactive support from Cambridge Networks

23.01.2009

Cambridge Networks continue to invest both time, resource and reinvest their profits into the support of the cleints systems.  Already one of the countries leading users of Kaseya, Cambridge Networks have now sucessfully created additonal monitoring and reporting tools for their toolset to fight against IT issues.

• PC Remote Control/Remote Support
• Patch Management
• Kaseya Computer Audit and Discovery
• Remote Desktop Management
• LAN, WAN and Windows Monitoring
• Help Desk and Trouble Ticketing
• Software Deployment & Systems Management
• Network Policy Management
• Backup and Disaster Recovery
• Anti-Virus/Anti-Spyware Detection

This corporate support solution has been made available to the SME business primarily due to the investment Cambridge Networks have been willing to make.  There are two main reasons for this investment, first being the added level of support this will give to our clients and the most important one being the amount of time this will free up allowing Cambridge Networks to work ‘Smarter rather than Harder’.   

Greg Sewell, Technical Director at Cambridge Networks has worked in the IT industry at all levels from SME through to Corporate where he was involved with a 4000 user environment working alongside two of the largest outsourcing facilitators in the UK, so has seen where the pitfalls can be and what needs to be done to both get the job done and well as keep the client happy and informed.

'SME businesses should not be penalised because they cannot afford the systems offered by the corporate support solutions.  More importantly they should not be expected to pay corporate rates for this level of service'.

Cambridge Networks have committed to a four year investment plan that will give their current and new clients the access to the new support offerings alongside the current support packages offered.  CAP & CAP Plus will stay the same and will continue to offer the proactive and reactive support services, however they will additionally offer the Kaseya solution within these packages.

This investment in aimed at improving how Cambridge Networks manage their client’s expectations and how their computing environment performs.  We have decided to review our pricing structure and support offering early June 2008 where we will be able to gauge how the new solution is working alongside our current offering.