News Item

Clients get more proactive support from Cambridge Networks

23.12.2007

Cambridge Networks end 2007 on an extreme high note, happy to announce that they have become only the 2^nd company in the East Anglia area to be accepted as a Kaseya partner.

Kaseya is a global provider of IT automation software for IT Solution providers and Corporate IT organizations that benefit from deploying Kaseya’s systems management capabilities. Kaseya allows businesses to proactively manage distributed IT infrastructure easily and efficiently with one integrated Web based platform. Kaseya’s technology has been deployed on over 1 million machines in over 25 countries around the world.  Their solution offers the following services within one package:-

• PC Remote Control/Remote Support
• Patch Management
• Kaseya Computer Audit and Discovery
• Remote Desktop Management
• LAN and Windows Monitoring
• Help Desk and Trouble Ticketing
• Software Deployment & Systems Management
• Network Policy Management
• Backup and Disaster Recovery
• Anti-Virus/Anti-Spyware Detection

This corporate support solution has been made available to the SME business primarily due to the investment Cambridge Networks have been willing to make.  There are two main reasons for this investment, first being the added level of support this will give to our clients and the most important one being the amount of time this will free up allowing Cambridge Networks to work ‘Smarter rather than Harder’.   

Greg Sewell, Technical Director at Cambridge Networks has worked in the IT industry at all levels from SME through to Corporate where he was involved with a 4000 user environment working alongside two of the largest outsourcing facilitators in the UK, so has seen where the pitfalls can be and what needs to be done to both get the job done and well as keep the client happy and informed.

SME businesses should not be penalised because they cannot afford the systems offered by the corporate support solutions.  More importantly they should not be expected to pay corporate rates for this level of service.

Cambridge Networks have committed to a four year investment plan that will give their current and new clients the access to the new support offerings alongside the current support packages offered.  CAP & CAP Plus will stay the same and will continue to offer the proactive and reactive support services, however they will additionally offer the Kaseya solution within these packages.

This investment in aimed at improving how Cambridge Networks manage their client’s expectations and how their computing environment performs.  We have decided to review our pricing structure and support offering early June 2008 where we will be able to gauge how the new solution is working alongside our current offering.