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Have a go heroes do more harm than good |
A third of employees would try to rectify a data loss problem themselves, risking further damage to computer equipment. This trend was uncovered by an Ontrack Data Recovery survey, which recently questioned 329 workers across the UK.
Cambridge Networks see the benefit of their clients subscribing to practicing "safe data testing" Said Greg Sewell, Cambridge Networks IT Director. It is all well and good doing the backups on a regular basis, however what happens when the office is burgeled, or a fire burns down the building, then what? You have a tape with your data on it, which in most instances is near as damm it useless.
Additionally, over 50 per cent of respondents confirmed there was no defined escalation policy set out by their organisation for cases of data loss. The statistics highlight a dangerous gap in communication on continuity practices between IT departments and staff. As a result, employees often are taking actions that could potentially render data irretrievable.
Cambridge Networks is urging companies to create a clear procedure for staff to follow, should they lose data. Alerting the IT team so that the risk can be assessed is the first step in any solid data loss contingency plan.
“It’s natural that employees want to try and solve their computer issues themselves, particularly as we’re all expected to have a certain amount of IT knowledge, regardless of our position,” said Phil Bridge, UK managing director, Ontrack Data Recovery. “However, staff are doing more harm than good by trying to fix things themselves. Inquiries that come in from employees who’ve meddled with their PCs often result in more complex recoveries and can sometimes lead to data being lost forever.”
Cambridge Networks agree with the statements made by ontrack. Make sure you have your computer systems monitored (inlcuding your server and its backup). Make sure your backup is tested on a regular basis. And most important, consider implementing a disaster recovery solution for your business.
"We can assist with the implementation of a DR solution" Sewell contiuned. "One of our new services to be launched in the comming months will allow our current CAP and CAP Plus clients to bolt on the new DR service". Cambridge Network's new DR service will allow for the creation of virtual backup servers that can be tested on a regular basis remotely as well as being used in the event of a DR invocation.
“Because data loss is inevitable, a solid business continuity procedure is critical, the stakes are far too high to risk losing vital information that a business needs.”
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