Well here we are at the end of January already and I cannot believe that the monthhas flown by so quickly.  January for Cambridge Networks has been breat; 

• A new team member has joined the technical department 

• We have signed up a couple of new clients to our CAP support packages
• We have secured a couple of new server installations
• Our new Kaseya implementation is also going well

So we are also investing more time on creating a dedicated knowledgebase for the technical department.  Long term this may be offered to support clients, however we are at the stage of building the foundations for the new Knowledgebase.   We are going to be using our purpose built CMS solution created by our sister company Cambridge Networks, called 'TheOnionCMS'  We are developing a dedicated module especially for knowledgebases and FAQ systems.  This will assist our technicians on a day to day basis, which in turn will reduce the amount of time resolving issues.  More importantly it will be a central location for all of the technical department to create usable documents on 'how to's' and easy to follow guides for installations, repairs and so on.

 More to come very soon

Thanks for reading 

Greg Sewell