14th February 2008

Happy Valentines Day!!!!!!!
Well We are now officially half way through February. Things to talk about this early into the month include:-

• New Team member now on board and settling in
• Kaseya rollout plans now started
• Documentation of systems continues
• New Microsoft Certification gathers pace
• New Mouse Mats being deployed
  

New Team Member now onboard
We would like to welcome our latest team member; Carl Chatten, who joins the IT helpdesk team to work alongside Andy Lowe, assisting clients with remote support issues as well as working on workshop bulds and additionally providing peer support to the team.  From all at Cambridge Networks we want to welcome Carl on board and look forward to him becoming another valued member of the team.

Kaseya rollout plans now started
We have now finished our initial training with the Kaseya support team and Andy, Carl and Tim are now working on creating the default templates for our support clients.  An action plan has been created and the guys are working towards getting a rollout plan together so we can rollout so a select few clients initially , then rollout to all support clients.  More information on Kaseya next month.  

Documentation of systems continues
Our documentation system continues and we have now moved onto adding more information into the client folders including easy to follog diagrams created in Visio.  This will aid the support team when dealing with clients they have never visited.

New Microsoft Certification gathers pace
Andy, Carl and Tim are now getting into the certification mood and are focusing on a couple of hours revision a week in work hours with supplimental time outside of work also being commited to.  Carry on guys with your studing.

New Mouse Mats being deployed
Out new mouse mats have now arrived and are being deployed to our client base.  If you have not yet received your mousemats, please give us a call. 

If you have a useful tip you would like to share and like to see on our website, please let either Kirsty or Cat know and they will get it added.

Talk to you soon

Greg