January 28th 2007
WOW
what a month to start 2007 January has been. Usually in the past
January has been a quiet month in IT terms, however not for Cambridge
Networks. This month we have seen numerous new installations and
multiple support requests. Our new helpdesk package is now settling in
and we have topped 1400 support incidents since installation back in
August. We are still working on improvements in order for our technical
department to communicate effectively with our clients. As the month
draws to an end we are happy to inform our current and new clients that
our new automated support application for CAP and CAP Plus clients is
on track and will be ready for launch early February. Jonathan Pittock
our new developer has been working on the new application to allow for
an improved seamless health check and reporting tool for our clients
and Cambridge Networks. Our new 0845 number has now been released and
this is 0845 bsite.
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