12th January 2008

Happy New Year!!!!!!!
Well We are into January already and great things are already happening at HQ.  Things to talk about this early into the month include:-

• New Team member soon to be announced
• Training for Kaseya starts this week
• Documentation of systems ploughs ahead
• New Microsoft Certification on the horizon
• New Mouse Mats have arrived
  
  

New Team Member Soon to be announced
We would like to welcome our latest team member who will be joining us within the next 2 weeks.  At present our new team member has accepted the position, however we are awaiting a few pieces of red tape to be dealt with before announing him fully.

What we can say is that our new member will bring several years of experience of the majority of Microsoft systems with him and this will help all concerned in the IT department.  More to come on our new member in the next 2 weeks.

Training for Kaseya starts this week
Training for our new MSP system starts on Monday with all of the technical department starting early to get a handle on the new system and to see what it can offer to both the technicians as well as our clients.  We have created the special partnership with Kaseya as we see that offering our clients the right level of service is paramount to the survival of any IT support business in todays healthy business market.  We will be releasing more information about what is happening with training and deployment of the new system as and when possible.

Documentation of systems ploughs ahead

With our latest addition to our business being Catherine (Cat to her friends) we have been able to focus our efforts on improving our documentation of client information.  One of Cat's current duties is trawling through all client information held on paper and adding to our extensive range of electronic documentation.  This will assist both our clients as well as team both internally as well as externally whilst onsite.  this information will also be available via our new knowledgebase soon to be released from our Web development department.  Watch our for some more exciting news on this subject very soon.

New Microsoft Certification on the Horizon

New for 2008 Cambridge Networks and their team of technicians are all focusing not only on the new MSP system being implemented, also they are all currently studying hard on updating our Microsoft status to the next level. All technicians are focusing on improving their theoretical knowledge for passing the exams and in turn turn these exams into additonal points towards the next level of certication for Cambridge Networks.  Wish our technicans all well on their studying over the coming months.  Good luck guys and study well.

New Mouse Mats have arrived

  With a new year ahead, we have noted that the current 0870 number will no longer be used, we have invested in new mouse mats with our new 0845 number installed onto it.  We will endeavour to furnish all of our clients with a new mouse mat, however if we have not been to see you please let us know and we will post your mats to you.  A new addition to the mat is the useful tips section on the Cambridge Networks website.  Here we are looking to place useful information that may benefit clients throughout their working day. 

If you have a useful tip you would like to share and like to see on our website, please let either Kirsty or Cat know and they will get it added.

Talk to you soon

Greg