Don't worry, just because we're remote from you, doesn't mean we can't help you! Our team is available to support you weekdays from 08:30 - 17:00 by e-mail or phone. To log a ticket now, use the "Log a new ticket" link.
If it's urgent, please call us using the number at the top of the page.
Before doing so - below are some frequently asked questions that may help you immediately
Frequently Asked Questions
I've got a new phone, how do I move my 2-factor authentication on to it?
If you've got a new mobile phone, and your company uses 2 factor authentication, then you probably will not be able to connect to your Microsoft Office 365, VPN, or Remote Desktop.
I have received a phishing e-mail, how do I report it so it is blocked in future?
How do I view emails caught in quarantine? (Microsoft 365)
If you think messages are caught in Quarantine, you can view them as follows:
I don't seem to have received an e-mail I was expecting?
Firstly, look in your Junk folder.
Download remote access tool
For our supported customers, normally we will be able to connect to your machine using our remote management tools that are already installed on your machine. However if this is not possible, in order to connect to your screen we may sometimes direct you here and ask you to download the following remote support applications.
Please only do this if asked to by one of our support technicians. If you are in anyway unsure that the person you're speaking to is from Cambridge Networks, do not enable a remote support connection with them.
To download, click the link below to begin: